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Robnsonmall Customer Service & Store Policies

Order placement: Robnsonmall is an internet company and we accept orders only via our online ordering system.

Customer Service : We always do our best to resolve any customer service issues in a prompt and courteous manner. A mutually-respectful dialogue will allow us to work with a customer to find an acceptable resolution to an issue, in compliance with our policies. (Please do not ask us to make exceptions to our published policies- placing an order with us indicates your acceptance of our policies) We provide our customer service within the scope of our company policies. Please read our return policy.

How do I contact you? By submitting an e-mail either through the contacts or feedback page on our web site. Replies will be sent within one business day from receipt. As we grow an 800 number will be provided for your convenience.

Return Policy: Any product damage due to shipping must be reported to the shipping company immediately. Products otherwise defective or damaged you must contact us for return authorization. If you wish to return a product that is not damaged a 25% restocking fee will be deducted from you refund. We also do not refund shipping fees or other fees not related to the actual purchase price. Specials, closeouts and discount items are non returnable.

Order Processing Time: Your order will be processed and filled within 5 business days. This time period does not include your order's time in transit after it leaves our stores.

Coupon Codes : You may use one eligible coupon code per order. Coupon codes must be applied to your order before it is placed. We cannot apply coupon codes to previously placed, shipped or received orders. If you are having trouble getting a coupon code to work, please email us prior to submitting your order. Once your order is placed, it is considered final.

Order Finality: Please make sure that your order is complete and accurate before you place it. Please make sure that you have included all items that you wish to order and applied any discount code that you wish to use. Please make sure that you have followed the instructions for your discount code. Please read and follow the free shipping information on each page as it varies from page to page. We consider all orders to be final once placed. We cannot make changes or additions to your order once you place it. Thank you for your understanding.

Product Representation : We make every attempt to accurately represent our products with good photos and color descriptions, but variations exist from monitor to monitor. Providers such as aol cache lower resolution versions of photos.

Minimum order : We have a minimum order (product subtotal, shipping cost not included in minimum) of $25.

Sales Tax: Orders within the state of New York will be assessed 8% sales tax.

Prices: Product pricing is subject to change without notice.

Forms of Payment: Robnsonmall accepts PayPal Instant Transfers, VISA, Mastercard, American Express and Discover (including bank debit and check cards). We do not accept money orders, checks or credit card number phone-ins. Our online ordering system validates your credit card via billing address and CVV verification. The billing address your credit card statement is mailed to and the 3 digit code on the back of your credit card are needed to place an order.

Shipping: Robnsonmall ships via UPS and USPS. In some case, Fedex, DHL and Freight may be used. Shipping rates and transit times for your chosen service will be shown while you are placing your order. Shipping rates for UPS are based on UPS "Real Time" shipping rate data-- they are based on the weight, transit mileage, service level and rural/nonrural delivery designation.  Most products are shipped standard ground except for Hawaii, Alaska, Puerto Rico and APO and FPO addresses. for those, shipping is extra. Also for 2nd day air add $25 dollars to your order and for overnight add $45 dollars.

Additional shipping information for the food - seafood page - In an effort to become more fuel efficient, our shipping options have changed.Our plant hours are now Monday through Thursday each business week.  The shipping department will now be closed on Fridays. 

WHERE WE SHIP : Robnsonmall ships within the Continental US, Alaska, Hawaii, Puerto Rico, US territories and to military addresses (FPO/APO/AE. etc). We do ship internationally. Product ID's with WW on the end can be shipped worldwide (with some exceptions that some products can not be shipped to certain countries. Please check each product page for specific information). Products ID's with US on the end can be shipped only to United States addresses and its territories including APO and FPO. We do not ship to PO Boxes.

UPS address correction/address change fees: If you enter a wrong address with your order, or if you change your address with UPS after your order ships and we are charged address correction fees on our UPS bill in association with your package, those fees will be passed on to you. Returned UPS packages to wrong addresses are asessed a return shipping fee AND a wrong address charge. These fees can be costly and you will be responsible for them. Return address/address correction charge is TEN DOLLARS! Return shipping charge is whatever your shipping charge was- that can be anywhere from $5-14 if you had a 3 Day Select package. A wrong address can thus cost you up to $24. Accuracy is crucial. Please know your address. We will provide copies of the related transactions in our UPS bill to you, so that you can view the fees.

Refusal of UPS packages/Not Returning UPS Pickup Slip: If you order from us via UPS and refuse the package or do not sign the UPS yellow slip, or pick up your package at the UPS call center, it will be returned to us eventually. We will be charged return shipping fees. You will be responsible for these return shipping fees. Placing your order with us is a contract stating that you will accept delivery of the product. If you do not accept delivery of the product, then you have to pay any associated fees involved in the return of the product, plain and simple.

Coupon Use Information: Robnsonmall coupons are good for internet orders only. Only one coupon is allowed per order. Coupons must be used at the time your order is placed. The code must be entered exactly as indicated in order for the coupon to work. Your discount will be automatically taken before you submit your order. If it is not, you have entered an incorrect or expired code. Coupons are not applicable to previously placed or shipped orders. No exceptions will be made. We do not honor customers requests for discounts to be taken on orders previously placed. Aromaleigh is not responsible for the content of other websites and coupon sites that display expired coupon codes. if you are unsure about a coupon code, please email us.

Your Privacy: Your privacy is important to us. Visit the Privacy Statement page to view our privacy policy.

Secure Shopping via PayPal Merchant Services: All transactions are handled with industry-standard SSL encryption through PayPal Merchant Services. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it arrives at the banking institution. We do not receive nor do we see in any form your banking or credit card information. All we receive is the funds for your purchase into our account after which we ship your items. We are a PayPal Merchant Services Store, and make use of their servers for checkout.

Product Availability: Robnsonmall products are available exclusively through www.robnsonmall.com

Wholesale: Robnsonmall products are retailed only through our website. We do not offer our products for resale.

Stipulation for large or potentialy fraudulent first-time orders: Robnsonmall reserves the right to limit order size or quantities, or refuse any order for any reason. We may from time to time require a customer to fax additional payment verification information or we may refuse unusually large orders to avert credit card fraud or potential problems and misunderstandings of our return policy and large order restocking fees.

Mailing address: Please direct all correspondence to:

Robnsonmall,Robinson Enterprises LLC
PO Box 26607
Rochester, NY 14626

Intellectual Property/Copyrights/Trademarks: No part of this site is reproducible without written permission. All material and products ©2001-2008 robnsonmall, Robinson Enterprises LLC. All Rights Reserved. All site content (text, photos, product names, descriptions, design elements, typography, programming, marketing and advertising concepts) is the Intellectual Property and/or Trademark/Copyright of Robnsonmall, Robinson Enterprises LLC. and is protected by US Copyright and Trademark Law. Robnsonmall and the Robnsonmall logo is a registered trademark of Robnsonmall, Robinson Enterprises LLC.